ACSS-78200C / 5S00004K Certification - Support for
version 11 of the IP Office ™ platform
At the end of this course, students should be able to:
Identify the
disciplines of problem analysis, hypothesis development and testing,
remediation and prevention.
Break down the
steps associated with the 8 problem-solving disciplines.
Multiple data
scenarios, analyze the problem and collect data
Apply the
troubleshooting methodology to solve a problem related to the main scenario
Recreate the
problem using Avaya IP Office client applications
Track calls
with IP Office monitor, system status app and Wireshark
Identify and
prepare log files for troubleshooting analysis.
Practice using
knowledge base articles to solve problems.
Prerequisite
This is an advanced course and is intended for
technicians who have already completed the Avaya IP Office 5-day deployment
seminar. By registering, you certify that the registrant has obtained the
AIPS-PMI credentials. This information will be confirmed upon registration.
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