Job description
The computer-assisted technician ensures that a company's IT
equipment is configured to comply with established guidelines. It manages all
terminals and margins, including printers, modems, personal computers and data
communication devices. Responsible for detecting and detecting the nature of
network errors using appropriate software, the computer support technician is
responsible for troubleshooting. Along with these duties, he or she will repair
and replace equipment when inactive. The position often requires the individual
to be the authority to repair the equipment and provide the necessary technical
assistance. The job also means keeping all computer supplies useful and
available. In some cases, the computer service technician monitors compliance
with the company's policy regarding the use of the end-user network.
Location requirements
This position requires at least a high school diploma, but
often requires a university degree. Excellent computer skills and the ability
to solve problems are indispensable. Customer service experience is usually
required. The IT support technician should have strong communication skills and
be able to speak and support staff who are not technically competent.
The position also requires knowledge of basic hardware and
software functions and networks. If the IT technician is working in a call
center, he should be able to type quickly and have the writing skills to
correctly insert data into the job ticket. Organizational skills are essential.
Knowledge of both the Macintosh and the personal computer is
also a must. The computer-assisted technician should be mentally motivated by
going into details. People who want to become IT support technicians should be
willing to accept responsibility and trust. Knowledge of different versions of
Microsoft, from Vista to Windows 10, is also essential.
No comments:
Post a Comment