Thursday, May 21, 2020

what does computer technician do


Competence in customer service

Computer support specialists usually need good customer service skills. This is especially true for those who work in technology support for software providers and computer manufacturers. This also applies to people who work for third-party services and make home visits to help computer users, or to people who are involved in computer, virus, or software problems.


Computer engineers should also be aware that while many people use computers regularly, their knowledge of computer technology and software may be limited. Therefore, the technician should be able to inform, train and advise customers and customers. This can be a challenge, especially when technical customers are supported by difficult customers on the phone.

Third party computer support

Many companies are too small to maintain an IT department or even keep a full-time IT professional on their paychecks. These companies can rely on third-party IT contractors to provide support and repair services, and to make technical buying decisions.

Technicians working for these companies may need to connect multiple clients, each of which has specific technological requirements. The technology may offer support primarily by phone, email, or chat, but occasionally needs to visit websites to meet customers or work directly on machines.

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