Desktop Support covers office equipment and end users.
Desktop Support often includes break-fix coverage as well as limited support
and technical guidance. Desktop Support is typically offered remotely, to
repair and support software-related issues on company networks and individual
users’ computers. It often also includes coverage of telephones, printers and
other peripherals.
Managed IT Service
Managed Service is technical support for your computer
servers, system load balancers, firewalls, hosting and related components.
Managed Service is more proactive than typical IT support. Systems will be
maintained and monitored remotely by the service provider. Any service could be
managed or fully managed; it is up to the client to decide what service level
they need and expect to receive.
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