Primary
Duties
There are various responsibilities of a
computer support specialist.They test and execute existing network systems to
ensure that networks operate accurately, they also perform regular
maintenance.Computer support specialists provide useful and necessary
information technical assistance,support and advice to individuals as well as
the organizations.Few of them may be referred to as technical support
specialists,while others are known as help desk technicians.
The job of technical support
specialists is answering inquiries from computer users. They may conduct
diagnostic programs to verify the causes of the issues and help resolve
problems.Moreover they perform duties which may include writing training
manuals,training various users, as well as inspecting computer information
systems.
Work Environment
They enroll themselves to
various industries, including information technology (IT), education, finance,
healthcare and telecommunication. Numerous help-desk technicians work on a
contract basis as outsourced service providers and provide help and support for
quite of a lot of businesses and consumers.
Faster computer networks are
enabling a huge number of support specialists, especially help desk
technicians, to do their work from home, rather than going to the office.
Nevertheless, few of the specialized computer professionals do visit their
clients place to resolve problems of critical nature.
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