In the past, a lot of this work was done by hand, which was time consuming and made a mistake for people. Variables that influenced progress were more difficult to control; such as incomplete data, sales reps running behind schedule, and communication issues.
Site
service management software was developed as mobile technology evolved. FSM
software is a technology solution designed to help site service managers take
control of all moving parts by automating specific tasks, and delivering office
remote access, real-time updates, and user insight, and much more. other tools.
Companies
often provide a wide range of field services, which means they tend to hide a
range of activities, devices, individuals and mobile devices.
A
site service manager for a company that sells home healthcare appliances may be
responsible for the following:
Booking
sales and exhibition meetings
Deploy
technical experts to install and test equipment
Monitor
staff progress in the area
All
of these moving parts need to be tracked, organized, updated and tidied up. This
is where site service management is implemented: without a centralized system
managing these activities, it would be almost impossible to conduct business
efficiently.
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